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Shipping & Delivery

Learn about our delivery options, shipping times, and policies.

Note: The information below is a Demo Showcase. SUPROZO provides the underlying delivery and tracking technology, but each supermarket owner sets their own delivery hours, fees, and distance limits.

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Enter your Pincode to check if we deliver to your area and see available delivery options.

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Our Delivery Options

Standard Delivery

Our standard delivery service brings your groceries right to your doorstep within 2-3 hours of placing your order. Available 7 days a week from 8am to 9pm.

  • Customizable Delivery Fee (e.g., ₹30)
  • Configurable Free Delivery Threshold (e.g., over ₹500)
  • Adjustable Delivery Radius (e.g., 5-kilometers)
  • Temperature-controlled delivery vehicles (Optional)

Express Delivery

Need your groceries quickly? Our express delivery service guarantees delivery within 1 hour. Available daily from 9am to 7pm.

  • Set custom Express Delivery fees (e.g., ₹50)
  • Set your own Express Delivery radius (e.g., 3-kilometers)
  • Optionally limit to orders with 25 items or less
  • Real-time tracking available

Store Pickup

Order online and pick up your groceries at your convenience. Your order will be ready for pickup in as little as 30 minutes.

  • Always free, no minimum order
  • Available at all store locations
  • Dedicated parking spots for pickup
  • Orders held for up to 24 hours

Delivery Guarantees

On-Time Delivery

If your delivery arrives outside your selected time window, you'll receive a ₹50 discount toward your next order.

Fresh Guarantee

If you're not satisfied with the freshness of any item, we'll refund you and give you a ₹30 discount.

Damage Protection

Items damaged during delivery will be refunded in full, no questions asked.

Delivery FAQ

Need Help?

Our customer service team is available to assist with any delivery-related questions or concerns.