Help Desk & Support Tickets

The Help Desk allows customers to reach out for assistance regarding their orders, payments, or general inquiries.

Customer Flow

1. Raising a Ticket: Customers can visit the Help Center to create a new support ticket. They must provide a subject, description, and optionally attach an order ID if it's related to a specific purchase.
2. Checking Status: Customers can view the status of their tickets (e.g., Open, In Progress, Resolved, Closed) from their account dashboard.
3. Replying: Customers can converse back and forth with the support team within the ticket view.

Admin Flow

• Supermarket Admins receive notifications for new tickets related to their store.
• They can assign tickets to specific staff members, reply to the customer, and update the ticket status.
• Once the issue is resolved, the admin marks the ticket as Closed.